Support

We always want to hear from you. If you have an issue with your service, You can contact our Technical Support Team to log an issue here:

Technical Support
Support@PlanetTelecom.com
+ 1.780.409.9000 option 2

While Planet Telecom strives to deliver the best value in Business IP telephony and ensure that each of our clients receive the second-to-none level of support they're entitled to, from time to time our clients require changes and modifications that are outside of the scope of traditional account management and maintenance.

In these cases, Planet Telecom will reserve the right to charge a billable support fee by the hour.

This does not affect standard support and account maintenance - and rest assured, your account and services will continue to be professionally managed day to day by our industry leading account managers and technicians
For more information on these and other fees, please contact your account representative