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Support

We always want to hear from you. If you have an issue with your service, You can contact our Technical Support Team to log an issue here:

Technical Support
Support@PlanetTelecom.com
+ 1.780.409.9000 option 2

While Planet Telecom strives to deliver the best value in Business IP telephony and ensure that each of our clients receive the second-to-none level of support they're entitled to, from time to time our clients require changes and modifications that are outside of the scope of traditional account management and maintenance.

In these cases, Planet Telecom will reserve the right to charge a billable support fee by the hour.

This does not affect standard support and account maintenance - and rest assured, your account and services will continue to be professionally managed day to day by our industry leading account managers and technicians
For more information on these and other fees, please contact your account representative

News & Events

Fri, 3 May 2013
Planet Telecom Edmonton closes the gap
It's been an amazing and busy time here at Planet Telecom - lots of new clients coming on board and moving their business phones to Planet Telecom's ...

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Fri, 17 Feb 2012
An interesting article about the CRTC
One of our clients has a systems administrator that writes for the Register, and recently, he talked to the CRTC. An informative article (and a good...

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Thu, 1 Sep 2011
A warm welcome to Ward Chemical
Planet Telecom would like to extend a very warm welcome to our new client - Ward Chemical. Since 1985, Ward Chemical has been producing high quali...

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